Customer Help
Our happiness team is always here to assist.
Orders and Shipping
Standard delivery within the United Kingdom usually takes 2–3 working days, with an option for next-day delivery if you need your order sooner.
For international shipping, orders typically arrive within 3–5 working days.
If you need to update your shipping address, please get in touch with us as soon as possible. We can make changes to your order details as long as it hasn’t been shipped yet.
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number on the courier’s website to view real-time delivery updates.
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Yes, your security is very important to us. Payments are processed through trusted providers like PayPal and Stripe, using advanced encryption to protect your details. We do not store or have access to your full card information.
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Yes, we regularly run special offers and discounts. You can stay updated by visiting our website, following us on social media, or subscribing to our newsletter.
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We currently ship to most European countries, Norway, and the USA. If your country isn’t listed at checkout, it means we likely don’t offer delivery there at this time.
If you need to return or exchange an item
Returns and Exchanges
We provide a 30-day return policy on unused items. If you’re not fully satisfied with your purchase, you can return it within 30 days to receive a full refund.
In this case, we provide free shipping for exchanges. Alternatively, if preferred, we can issue a full refund that includes both the original shipping and return costs.
In this case, we provide free shipping for exchanges. Alternatively, if preferred, we can issue a full refund that includes both the original shipping and return costs.
Please email us to submit your return request and receive the return instructions.
If you need to update your shipping address, please reach out to us as soon as possible. We can make changes only if your order has not yet been dispatched.
Yes, you should contact us as soon as possible. We can cancel your order if it has not yet been shipped.
Yes, you can place an order for backordered items, and they will be dispatched as soon as they become available again.
